Customer Relationship Management covers a multitude of business processes and functions from sales force automation, to order capture, to call center support. Understanding the underlying configuration and technology platform is key to minimizing the time to business value.
This isn’t necessarily a matter of poor implementation techniques, it is primarily a result of a lack of appreciation for the overall CRM landscape and how the decision made in one are affect all others. As well, a consistent and comprehensive methodology makes ongoing maintenance a much more manageable task.
Through Partners Consulting we offer our clients a structured approach and proven methodology for successfully implementing, upgrading, or extending their CRM application with a focus on realized business value.
Leveraging our experience and the leading tier one application suites, we specifically focus on five (5) key areas:
- ITIL-compliant call center process evaluation and implementation
- Value-based reconfigurations
- Full Life-cycle Implementations
- Application Upgrades
- Application Extensions